Own the Bone Program Coordinator

Are you excited about public health and helping healthcare providers improve patient care? Do you enjoy building relationships and providing high-quality customer service? Have you been looking for an opportunity to join a dedicated and hardworking team?

We’re currently in search of a Program Coordinator for The American Orthopaedic Association’s Own the Bone program, a national quality improvement initiative.

Position Title: Own the Bone® Program Coordinator

Reports to: Own the Bone® Senior Program Manager

Position Summary:
The Own the Bone Program Coordinator (PC) is the main contact for prospective and enrolled hospitals and medical centers and plays a key role in developing relationships with site physicians and other clinicians, providing information about the Own the Bone program, answering questions, and providing guidance. The PC delivers program support, ensures that prospective and enrolled client sites are provided the necessary tools and information, accurately tracks prospective site and site enrollment data, and coordinates the member renewal and invoice process. Additionally, this individual supports the management of registry operations, and encourages site data entry staff to achieve successful benchmarks. The PC provides staff support to the Senior Program Director, Own the Bone physician leadership, and other staff as assigned.

To apply, please submit your CV and a cover letter describing your interest in the position (N.B. a cover letter is required for consideration) to Ben Grace (grace@aoassn.org).

Duties and Responsibilities
• Acts as the primary contact for both clinicians and hospital administrators at both prospective and enrolled hospitals, medical centers, physician groups, and health plans.
• Identifies prospective sites and conducts recruitment outreach by developing emails and materials and preparing communications for prospective hospitals, coordinating meeting and exhibit-related schedules, activities, and requirements, (including logistics and vendor payments) and representing the Own the Bone program at exhibits at society meetings as needed.
• Tracks prospect sites and documents the success of different approaches to identify and recruit sites and contributes to the development of appropriate site enrollment tools, systems, and strategies.
• Facilitates the contracting process for new sites by assisting with the completion of participating site agreements and security assessment documents.
• Coordinates new site orientation, assists in developing and preparing new member materials, organizes and conducts registry training and teleconferences for members, and reviews and updates Own the Bone program implementation best practices, resources and tools.
• Manages invoicing and payments processes, as well as the database structure for effective tracking of hospital membership and member activity.
• Researches statistics related to osteoporosis/fragility fractures and stays up-to-date on latest reference articles and resources.
• Assists in developing new web-based program content, articles, e-newsletters and marketing materials and manages social media and website program updates.
• Supports the planning, execution, and marketing of live and virtual educational conferences/symposia.
• Analyzes registry data and prepares summary reports for enrolled sites.
• Maintains program documentation and monitors program email and website communications.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

Education:
Minimum Bachelor’s degree preferred, with strong academic performance.

Experience:
One or two years previous professional experience preferred, with a program support and/or client management background.

Knowledge of contract management, vendor management, and CRM and member engagement management/AMS systems, marketing automation, and graphic design and social media tools a plus.

Specific Skills:
• Exceptional verbal and written communication skills.
• Experience successfully building and maintaining client relationships.
• Highly developed organizational skills and attention to detail.
• Excellent project management skills, including the ability to manage and prioritize multiple concurrent projects.
• Solid command of MS Excel, MS PowerPoint, MS Word and Outlook.
• Demonstrated ability to work as a member of a fast-paced, dynamic team to deliver on program objectives.
• Ability to respond positively and creatively to new challenges and responsibilities as they arise.
• Experience with member database technology, Salesforce, and website management/development (WordPress) a plus.
• Experience working with healthcare professionals desirable.

Working Conditions/Travel:
• Anticipated out-of-town travel: up to 5-10 days/year
• Required in-town weekend meetings: 3-5 days/year

Success Factors:
• Strong relationship building and maintenance skills.
• Exceptional communication skills and interpersonal abilities to get along with others and work as an integrated team.
• Self-starter with an ability to work independently and creatively under unstructured situations.
• Excellent analytical skills and capacity to clearly define the key issues to address in complex problems.
• Strong organizational abilities to organize, prioritize, and coordinate a high volume of details and a variety of projects.
• Professional demeanor to appropriately represent professional society.
• Willingness to work extra hours during high demand periods to assure deadlines are met.
• Flexibility and enthusiasm in working on new projects and taking on new responsibilities as assigned.

To apply, please submit your CV and a cover letter (required) describing your interest and applicable skills for the position to Ben Grace (grace@aoassn.org).

Job Type: Full-time, Hybrid (4 Days Remote and 1 Day In-Office)

Salary: $38,000-42,000/year

Education Project Specialist

Position Title: Education Project Specialist

Reports to: Associate Manager, Leadership Education

Position Summary:
Under the direction of the Associate Manager, the Project Specialist helps support the development and execution of the AOA leadership programs/ products and meetings. The Project Specialist is a professional who works collaboratively with other AOA staff to support a diverse range of products/ services. This position assists with the general office administration including but not limited to, supporting the Deputy Executive Director and other members of the Education team.

To apply, please submit your CV and a cover letter describing your interest in the position (N.B. a cover letter is required for consideration) to Veronica Gonzalez (gonzalez@aoassn.org).

Duties and Responsibilities
• Performs an array of administrative tasks in the support and execution of AOA projects/programs.
• Responsible for composing communications including letters, website content, reports and presentation materials.
• Work closely with AOA staff to understand project/program features and benefits. Assists with program material development; works with AOA members to solicit pertinent information.
• Provides general support for AOA educational programs including, but not limited to AOA’s Council of Orthopaedic Residency Directors (CORD), Annual Meeting, and Leadership Development Program Offerings. Responsible for related activities, including developing meeting agendas and materials, encouraging member participation, scheduling calls and writing minutes.
• Works with Associate Manager to support AOA’s Resident Leadership Forum and Traveling Fellowships.
• Helps organize logistics for onsite management of program meetings, including preparation of materials, registration/enrollment, disclosures, speaker contracts/expense report reconciliation.
• Provide content management support for website as needed.
• Establish and maintain files and document policies and procedures pertinent to the position. Learn necessary technology to administer programs as needed.
• Understand, communicate and advance overall AOA strategic objectives.
• Perform special assignments as determined by supervisor
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

Education:
Undergraduate degree preferred; minimum Associates Degree required

Experience:
1-3 years experience in office/administrative support/customer service or similar administrative management function; or an equivalent combination of education, training, and/or experience. Association experience preferred

Specific Skills:
• Good verbal communicator who has the ability to build relationships with volunteer leadership, staff and vendors.
• Excellent written and verbal communication skills.
• Demonstrated ability to handle multiple concurrent projects and adhere to deadlines.
• Ability to read, analyze, and interpret reports
• Experienced in Microsoft Office tools. Relational and/or Customer Contact Database technology experience and skills and data management.

Working Conditions/Travel:
• Limited out-of-town travel: Approximately 5 days/year.
• Required in-town weekend meetings: 5-10 days/year

Success Factors:
• Resourceful, self-starter with problem-solving and troubleshooting abilities.
• Strong customer service aptitude.
• Strong organizational skills: ability to prioritize and coordinate a high volume of projects and details simultaneously.
• Broad, solid understanding of mission, goals and objectives of society, as well as strong understanding of how the independent program activities meet these objectives.
• Proactive individual able to take responsibility for delegated activities.
• Interpersonal abilities to get along with others and work as a team.
• Professional demeanor to appropriately represent professional society.
• Willingness to work extra hours during high periods to assure deadlines are met.

To apply, please submit your CV and a cover letter (required) describing your interest and applicable skills for the position to Veronica Gonzalez (gonzalez@aoassn.org).

Job Type: Full-time, Hybrid (4 Days Remote and 1 Day In-Office)

Salary: $40,000-45,000/ a year

About the AOA: Benefits

About AOA 

The American Orthopaedic Association is the national leadership organization for orthopaedic surgeons in the United States and is based in Rosemont, IL. The mission of this not- for-profit organization centers around the identification and exploration of critical issues impacting musculoskeletal patient care and the profession, the advancement of orthopaedic graduate medical education, and the development of leadership skills from orthopaedic residency through the senior orthopaedic surgeon leader.

The American Orthopaedic Association is based in Rosemont, IL.  Employees of the American Orthopaedic Association enjoy generous benefits, including:  

  • Medical, dental, life insurance, and long-term disability plans for full time employees
  • Employer-sponsored Retirement Plans
    • Employer contribution of 10% of salary to each Employee’s retirement plan after six months of continuous employment. 
    • Employee option/ability to make additional before-tax retirement contributions up to Federal limits. 
  • Generous PTO policy 
  • 2 days per week remote work option
  • Summer hours and flexible work hours
  • AOA employees have annual opportunities to expand their skill sets in the not-for-profit association management arena and participate in continuing education, with opportunities for promotion and advancement.